Elessar@Elfstone.us Greater Youngstown/Warren, Ohio Region

	Career Objective
	Seeking a position permitting the utilization of software development experience plus previously acquired skills in computer maintenance and operations. Desire a position providing professional knowledge and career enhancement opportunities.

	Employment History
		Networks Online, Girard, Ohio
		Operations Manager	November 2003 to March 2004
	Process and supervise Accounts Receivable operations including billing, receipts, invoice aging and collections Process and supervise Accounts Payable from posting of payable invoices, check preparation, and reconciliation Process requests for client account maintenance for regional Internet Service Provider Prepare proposals for and develop custom software and web site content in response to specific client requests Install, configure, and supervise Internet servers plus routers and remote access equipment Troubleshoot and repair system hardware and software malfunctions in client computer systems Design, develop, and maintain custom software for automation of client Internet account maintenance Evaluate and recommend hardware and software for Internet and intranet services and servers Review proposed Internet contracts and recommend modifications for consideration by management Draft company policies and procedures for review and implementation by management
		Network Administrator	March 2000 to November 2003
	Process requests for client account maintenance for regional Internet Service Provider Troubleshoot and repair system hardware and software malfunctions in client computer systems Prepare proposals for and develop custom software and web site content in response to specific client requests Install, configure, and supervise Internet servers plus routers and remote access equipment Design, develop, and maintain custom software for automation of client Internet account maintenance Evaluate and recommend hardware and software for Internet and intranet services and servers Supervise Accounts Receivable operations including billing, customer payments, receivables aging and collections Review proposed Internet contracts and recommend modifications for consideration by management Draft company policies and procedures for review and implementation by management
		Service Engineer	December 1999 to March 2000
	Troubleshoot and repair system hardware and software malfunctions in client computer systems Process requests for client account maintenance for regional Internet Service Provider Prepare proposals for and develop custom software and web site content in response to specific client requests
		Barger Enterprises, Youngstown/New Waterford, Ohio
		Application Engineer	February 1996 to December 1999
	Design, develop, and maintain custom software applications according to client specifications and provide training Prepare estimates and proposals for software development projects in response to specific client requests Troubleshoot and repair system hardware and software malfunctions in client computers Draft company policies, procedures, and vendor correspondence for review and implementation by management
		OfficeMax, Inc., Boardman, Ohio
		Data Entry Operator	September 1992 to February 1996
	Completed log entries showing deliveries received or shipments made and maintenance of permanent records Performed data entry to record merchandise received from suppliers or transferred between stores Prepared merchandise for return shipment to suppliers and requested return authorizations Processed research and reports regarding discrepancies between physical and computerized inventories

	Military Service
		United States Air Force
		Cryptologic Linguist Specialist	November 1981 to November 1987
	Attained the rank of E-4, Sergeant Held Top Secret clearance with SI access Honorably discharged from military service

	Summary of Qualifications
		Computer Experience
	Languages:		BASIC (QuickBasic and VisualBasic), dBASE/FoxPro, C/C++, Perl, PHP, JavaScript, SQL
	System Software:		Windows (3.x to XP), GNU/Linux (Debian & RedHat), MS-DOS, TRS-DOS, HP's MPE
	System Hardware:		IBM PC and compatibles, TRS-80 (models I & III), HP 3000
	Network Software:		Microsoft Networking (Thin Coax & 10/100 Base-T) and Novell NetWare/NetWare Lite
	Network Hardware:		Cisco 2500- and 3600-series routers - including 56K, T1 and ATM serial interfaces, Ascend 4000-series Remote Access Systems, ADSL modems and various broadband routers
	Applications:		Internet Services:	Microsoft IIS (including SMTP and FTP), Apache (with SSL support), MS DNS, Bind, Postfix, Sendmail, Radius, ProFTP, War-FTP, MySQL
			HTML Editors:	FrontPage, Symantec's Visual Page, HoTMetaL Pro, Namo WebEditor
			Word Processors:	Corel WordPerfect, Microsoft Word, Sun's StarWriter
			Presentations:	Microsoft Publisher & PowerPoint, Corel Presentations
			Spreadsheets:	Corel Quatro Pro, Excel, Lotus Improv & 1-2-3, Sun's StarCalc
			Graphics Editors:	Adobe Photoshop and GIMP (for GNU/Linux and Windows)
			CAD/Simulation:	AutoCAD, OrCAD, PSpice
		Maintenance Experience
	Configured and maintained mail, web, FTP and other server equipment for regional Internet Service Provider Maintained customized general accounting software and other proprietary application specific accounting software Isolated and resolved system errors related to printers, floppy and fixed drives, video and network adapters. Evaluated software and information discrepancies to provide correction of software or data inconsistencies. Upgrade DOS-oriented network accounting and rental software for Year 2000 operations under Windows 95/98

	Education
		Education Dynamics Institute, Las Vegas, Nevada		National Radio Institute, Washington, D.C.
		Associate in Applied Science		April 1986 to January 1987
		November 1988 to August 1990		Major: Microcomputer Technology
		Major: Electronic Engineering Technology		GPA: 3.76 (94 Percent)
		GPA: 3.94 (97 Percent)